Exchange Policy

At Adiiba, we strive to ensure customer satisfaction by providing a straightforward exchange policy. Please carefully review the conditions and procedures for exchanging products purchased from us.

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Eligibility for Exchange

Exchanges are accepted under the following conditions:

1. Wrong Product Received: If you receive an incorrect item that does not match your order.
2. Damaged or Defective Product: If the product arrives damaged or has manufacturing defects.
3. Product Not as Advertised: If the product differs significantly from its description. (Notify us within 24 hours, and the product seal must remain intact.)

Note:

• Exchanges are not accepted for a change of mind or if the product quality does not meet personal expectations.
• Products must be in their original packaging, unused, and in resellable condition for exchange eligibility.

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Exchange Process

To request an exchange, follow these steps:

1. Notify Us Promptly: Contact us within 7 days of receiving your order.
2. Provide Evidence: Share clear photos or videos of the product showing the issue, including the original packaging. Email this to support@adiiba.com.
3. Return the Product: Ship the product to us after receiving confirmation of your exchange request.

Once we receive and inspect the returned item:

• We will notify you of the exchange status.
• If approved, the replacement product will be dispatched within 2-5 working days.

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Important Notes

1. Packaging and Invoice: Ensure the original product packaging and invoice are preserved. Missing items or damaged packaging may invalidate your exchange request.
2. Non-Exchangeable Items: Certain products, such as promotional items or items marked as “final sale,” may not be eligible for exchange.
3. Delivery Charges: Customers may need to cover return shipping charges unless the issue was caused by our error (e.g., wrong product or defective item).

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Contact Us

For exchange requests or further assistance, reach out to us:

• Email: support@adiiba.com
• Phone: 01812764112
• Address: UTC Building, Panthapath, Kawran Bazar, Dhaka 1215, Bangladesh

Thank you for choosing Adiiba. Your satisfaction is our priority, and we are here to help!